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Fox News Channel Support Ticket - cell phone repair

Fox News Channel Support Ticket

cell phone repair

Created By: nleblanc16's Picture nleblanc16 Last Reply: nleblanc16's Picture nleblanc16
Priority Level: [Emergency] Status: [Open]
Created: 1 year ago Last Updated: 1 year ago
Department: N/A Replies: 0

Filed by :

Norbert Leblanc
15215 Berrytrail Apt #107

Dallas TX 75248

Filed against :

Dr. Smart Phone
4289 Belt Line Road

Addison TX 75002

Complaint Description:
dropped of galaxy note 5 for charger port replacement. being charged for other damage to phone. lied to about charges for repair and pick up date about 3weeks ago on a Monday I took my note 5 to have the charger port replaced phone is only 7-8 months old in excellent condition to cracked screen still had stylus just port damage. could still be charged by wireless charger. was told 50-60 bucks to fix phone will be ready when I get off work by 8pm left email address for contact info. was sent email that phone was ready went by to pick up phone ..not ready stated other found damage stated it was a fuse or capacitor that was burned out asked to be showed proof either on phone or display on computer could not provide either manager stated he would now have to send phone out for repairs to north Carolina stated phone will be ready by Friday .come Friday no phone not sent out workers stated phone ready but could not find it asked manager manger stated was not sent out mangager had an I don't care attitude about him self no real urgent concern or care about the issue gave me tacking number .. told me to google who the carrier was ..unable to find carrier. contacted corporate office in mc kinney spoke with Emily .. informed her of issue she laughed as though they get complaints about this guy all the time stated she will help resolve issue.. after pickup date was again not avail called Emily was told manager is an independent contractor and her hands are tied.. phone finally avail for pick up on wednsday 10/19/2016 ..first quoted a 200 dollar charge over phone apologized stated wrong phone was told to wait an hour will call when phone was ready did not call went by business could not find my phone then could not find paper work then could not find stylus was told by other associate he will by me a stylus.. manager stated I never had one on phone told him phone was complete with stylus when dropped off..40 minuets later found paper work and phone quoted me price of 160.00 for port and so called damaged capacitor .. told manager that is not the price he quoted last time manager very very uncaring and not really concerned .informed manager he told me he would charge me for so called damaged capacitor and not for port and that would be 69.00 dollars informed manmager that does not make since to charge me more for something that was not damaged in first place.. now the cosmetics of phone looks horrible.. plastic pealing off was told that is what happens when you open phone cant be fixed ..informed manager I really need my phone I have been inconvienced for 3 weeks lied to several times and phone was never ready for pick up told manager he does not need to bill me for shady service. again manager just had the oh well look on his face. I refused to pay for repairs and to this date still do not have my phone. at the beginning manager stated phone would be ready for pick up the evening on the day I took it in no other issues ... all lies and still no cell phone apologizes or concern.


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